Evaluation of patients' level of satisfaction and expectations regarding aesthetic restorative treatments
DOI:
https://doi.org/10.21270/archi.v10i7.5410Keywords:
Patient Satisfaction; Visual Perception; Dentistry.Abstract
Introduction: Satisfaction refers to welcoming the needs and expectations of users, so that these issues are met and translated into offers of quality actions and services. Objective: This study aimed to assess the level of satisfaction and expectation of patients in relation to aesthetic restorative treatments. Methodology: Cross-sectional study carried out with 54 patients, seen at the dental clinic of a Higher Education Institution. The patients answered a questionnaire, based on the Likert Scale, about the expectation and satisfaction regarding the restorative treatments performed. The data were analyzed in a descriptive and analytical way using the Fisher test in the IBM SPSS Statistics software, version 20.0. Results: Of the 54 participants, 66.7% were women, with a monthly income of up to one minimum wage (32.1%) and complete higher education (43.4%). In addition, 88.9% of users were satisfied with the quality of the restorative treatments and a correlation was observed between schooling and the group of restored teeth (p = <0.05). Conclusion: Before performing the procedures, patients had high expectations, but were satisfied with the quality of the dental service offered. Patients who had completed elementary school had more anterior teeth with indication for restoration, while patients with high school had indication for restorative procedures on both anterior and posterior teeth.
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